We plan to quickly recover and resume business operations after a significant business disruption and respond by safeguarding our employees and property, making a financial and operation assessment, protecting the firm’s books and records, and allowing our customers to transact business. In short, our business continuity plan is designed to permit our firm to resume operations as quickly as possible, given the scope and severity of the significant business disruption.
Our business continuity plan addresses: data backup and recovery; all mission critical systems; financial and operational assessments; alternative communications with customers, employees and regulators; alternate physical location of employees; critical supplier, contractor bank and counter-party impact; regulatory reporting; and assuring our customers prompt access to their funds and securities if we are unable to continue our business.
Our clearing firm, National Financial Services, backs up our important records in a geographically separate area. While every emergency situation poses unique problems based on external factors, such as time of day and the severity of the disruption, we have been advised by our clearing firm that its objective is to restore its own operation and be able to complete existing transactions and accept new transactions and payments within 72 hours. Your orders and request for funds and securities could be delayed during this period.
If You Are Concerned
If you have any concerns about your accounts or investments, or suggestions on how we may better serve you, please contact us at 412-367-3880 or 800-899-3880 or by email at firstname.lastname@example.org.